Help Centre
Frequently Asked Questions
Everything guests ask before, during and after a stay at Banksia Boutique — grouped by topic, answered plainly.
01
Booking & Rates
Book direct — through the contact form or the reservations line — for our best-rate guarantee. Direct bookings also carry free date changes to 72 hours on flexible rates.
Yes — the desk holds availability for 48 hours on request with no payment taken. Confirm within the window and the hold converts to a booking.
Breakfast for two in the conservatory, thermal circuit and lagoon access, valet parking, Wi-Fi and the resort activity program. See the full rates page.
Flexible rates: free to 72 hours before arrival, first night charged inside that window. Advance rates are prepaid — full details in the refund policy.
02
Rooms & The Resort
Check-in from 15:00, check-out until 11:00. Early arrival and late departure are complimentary when occupancy allows — share your flight times and we plan around them.
Lagoon Rooms for calm mornings, Beach Suites for the sunset, Family Pavilions for five, the Banksia Villa for the full statement — compare them in signature suites.
Yes — family pavilions, family cabanas, children's turndown and cots on request. The gaming floor is adults-only by law, so the rest of the resort stays relaxed.
Fully — step-free access throughout, two accessible suites with roll-in showers, pool hoist at the lagoon and hearing-loop at reception. Tell us your needs at booking.
03
Casino & Gaming
The main floor welcomes all adults 18+ with valid photo ID — no stay required. The private salons are for members and hosted guests; see VIP casino salons.
Very — low-minimum tables all evening, free 'learn to play' sessions Fridays at 19:00, and dealers who happily explain rules between hands. Read our first-timer's guide.
Main floor minimums start at AUD 10 on most tables; salon limits are set per session with your host. Ask the floor manager for tonight's spreads.
Voluntary limits set in five minutes, a dedicated responsible-play officer on every shift, and private self-exclusion — details on our responsible play page. Gambling Helpline: 1800 858 858.
04
Dining & Bars
The eight-seat counter releases 30 days ahead and fills within days in the dry season — the dining page and the concierge desk hold the diary.
Yes — with 48 hours notice the kitchen rewrites courses around allergies, and full plant-based tastings are given equal craft. Note requirements at booking.
Smart casual after 18:00; resort wear elsewhere, swimwear poolside only. The speakeasy and salons ask for collared shirts after dark.
05
Pool, Spa & Wellness
06:00–09:00 belongs to lap swimmers and the slow crowd; the spa's thermal circuit runs silent hours until 10:00. Golden hour belongs to the sunset cabanas — hire one.
No — rituals and circuit passes welcome day guests. See the spa menu for times and pricing.
Yes — our therapists hold pre-natal and remedial qualifications. Mention it at booking and the ritual is adjusted before you arrive.
06
Getting Here
25 min
Darwin International
8 min
Darwin CBD
4 min
Mindil Markets
90 min
Litchfield NP
Our chauffeur fleet meets you inside arrivals with flight tracking — from AUD 75. Taxis and rideshare take the same 25-minute route; see transfers.
Complimentary valet parking for all guests, with EV charging for two vehicles. Self-park is available beside the garden entrance.
07
Policies & Payments
All major cards, bank transfer for advance payments, and room-charge throughout the stay. A card pre-authorisation covers incidentals at check-in.
Registered assistance animals are welcome throughout. Other pets can't be accommodated — the concierge can recommend local boarding.
In signed outdoor areas only — all suites, restaurants and indoor spaces are smoke-free under NT law.
Your information is handled under our privacy policy — never sold, shared only to deliver your stay, GDPR-compliant for EU/UK guests.
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+61 8 8943 8888