Banksia Boutique · Policies
Refund & Cancellation Policy
How cancellations, amendments and refunds work across rooms, dining, spa, transfers and events — the full schedule in plain terms.
Scope & Principles
This policy covers reservations and services booked directly with Banksia Boutique Resort. Bookings made through third parties (including Booking.com) follow the cancellation terms shown at that point of sale.
Nothing in this policy limits your rights under the Australian Consumer Law — where a service is not delivered with due care, you may be entitled to a remedy regardless of rate type.
Flexible vs Advance Rates
Flexible rates: free cancellation or date change until 72 hours before arrival (15:00 local time). Inside 72 hours the first night is charged; the remainder of a cancelled stay is released.
Advance-purchase rates: prepaid and non-refundable. Date changes may be possible for an amendment fee where availability allows — contact reservations as early as you can.
No-Shows & Early Departures
No-shows are charged the first night plus the cost of prepaid experiences that could not be resold. Early departures on flexible rates pay for nights used plus one additional night; prepaid rates are not adjusted.
Dining, Spa, Transfers & Experiences
- Restaurants & Chef's Table: free cancellation to 24 hours; within 24 hours a AUD 75 per-person fee applies to prepaid tastings.
- Spa rituals: free changes to 12 hours; within 12 hours 50% is charged, within 4 hours the full ritual.
- Transfers: free cancellation to 6 hours before pickup; later cancellations are charged in full.
- Excursions & events: per the terms on your quotation — operator cancellations are refunded in full, always.
How Refunds Are Processed
Approved refunds return to the original payment method within 5–10 business days depending on your bank. Refunds are issued in AUD; exchange-rate movements on international cards are outside our control.
Deposits and pre-authorisations are released, not refunded — release timing is set by your card issuer.
Your Consumer Rights
Australian Consumer Law guarantees apply to every service we provide. If something goes wrong on our side — a cancelled reservation we cannot honour, a service not delivered as described — you are entitled to a remedy including a refund, and this policy never says otherwise.
Requesting a Refund
Email [email protected] with your booking name and dates, or call +61 8 8943 8888 (24/7). Requests are acknowledged within one business day and resolved within five.
Talk to Us
Questions about this policy?
Our team answers policy and data questions personally — usually within one business day.
Common Questions