Message Received
Thank you — we're on it
Your enquiry has reached the concierge desk. A named team member will reply within one business hour — reservations and concierge requests move fastest.
Your enquiry is logged
Routed to the right desk — reservations, concierge, events or media — based on your topic.
A person replies
Expect a real email within one business hour (events proposals within 24). No ticket numbers, no bots.
We make it happen
Holds, quotes and bookings in writing — with 48 hours to decide on any date hold.
Common Questions
After you send
Check spam first — replies come from [email protected]. If nothing arrives within the day, call +61 8 8943 8888 and the desk will find your enquiry.
Just reply to the email you receive, or submit the contact form again — the desk matches enquiries to guests automatically.
Yes — suite and venue dates can be held for 48 hours with no payment taken. Confirm inside the window and the hold becomes a booking.
See you at Mindil Beach
The lagoon is warm, the sunset is on schedule and the desk is watching for your reply.
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